Linux\u00a0system support includes networking and software support for workstations, printers, and server-class systems. We can also offer services for Windows and Macintosh systems, where appropriate. The cost of service per system varies depending on system type, system function, and other factors that relate to the amount of support required to maintain the system.<\/p>\n
All support services are provisioned by a self-service request tracking system that interfaces to your preferred email address. This service is located online at http:\/\/csb.vanderbilt.edu\/rt2. For emergencies, we are available by phone at x2-5053 (322-5053 from off-campus). See http:\/\/csb.vanderbilt.edu\/comp\/phone.php for additional after-hours phone information.<\/p>\n
($35 per system, billed monthly – $420 per year)
\n\u2022 Operating system software support (including regular upgrades, but excluding license fees associated with the operating system software)
\n\u2022 Maintain network connectivity
\n\u2022 Maintain local printing services (requires base printer service described below)
\n\u2022 Maintain access to Structural Biology printer services (page charges not included)
\n\u2022 Implementation of system security measures
\n\u2022 Regular security patches
\n\u2022 100GB of protected, enterprise-class storage on the VU research NAS
\n\u2022 Free access to the Structural Biology software repository
\n\u2022 Limited access to commercially licensed Tripos, CCG, Gaussian software<\/p>\n
($50 per system, billed monthly – $600 per year)
\n\u2022 Includes above \u201cbase support\u201d for Linux-based workstations
\n\u2022 Adds priority response time to address service outages
\n\u2022 Adds support for limited backups of additional critical system data beyond the 100GB of included NAS storage
\n\u2022 Adds support for computers hooked to \u201cmission-critical\u201d devices (e.g. computer controllers for instrumentation)<\/p>\n
($66.67 per system, billed monthly – $800 per year)
\n\u2022 Includes \u201cenhanced support\u201d for Linux-based systems
\n\u2022 Adds support for rack-mounted systems
\n\u2022 Adds support for systems with between three and eight processors.
\n\u2022 Adds support for high-availability networking protocols (ftp, http, NFS, etc)<\/p>\n
($30 per system, billed monthly – $360 per year)
\n\u2022 Operating system software support (including performing regular upgrades, but excluding license fees associated with the operating system software)
\n\u2022 Application software installation and upgrades (excluding license fees) for up to four packages (e.g. Office, Photoshop, Illustrator, Acrobat)
\n\u2022 Maintenance of network connectivity
\n\u2022 100GB of protected, enterprise-class storage on the VU research NAS
\n\u2022 Maintenance of appropriate printing services<\/p>\n
($20.83 per printer, billed monthly – $250 per year)
\n\u2022 Printer installation\/configuration
\n\u2022 Maintenance of network connectivity
\n\u2022 Maintenance of appropriate printing services on up to 10 systems
\n\u2022 Troubleshooting on print quality issues (cost of printer repairs not included)
\nAdditional Services and Pricing
\nWe offer additional custom services that are charged based on the quantity of the particular service or consumable that is provided<\/p>\n
($37.5 per Terabyte, per month – $450 per year)
\n\u2022 For additional storage beyond the included 100GB per workstation
\n\u2022 Professionally managed, 24×7 support from VUIT and ACCRE
\n\u2022 Value-added support provided by CSB staff so that your storage interfaces seamlessly with our other services, at no additional cost \u2013 file migration, NFS\/CIFS share management, user\/group management, quota management, troubleshooting, etc.
\n\u2022 We also work with ACCRE to ensure you have a seamless interface to your data from ACCRE resources<\/p>\n
\u2022 Offline storage of data
\n\u2022 CDROM, DVDROM, or Tape media are available
\n\u2022 See attached pricing sheet for details
\nLTO-5 Ultrium tape archives
\n\u2022 1.5 TB capacity: ~$50 per tape (self-serve data archival)
\n\u2022 1.5 TB capacity: $150 per tape (Including archival service)
\nDVD-R archives
\n\u2022 4.7 GB capacity, self-serve data archival: $1 per DVD
\n\u2022 4.7 GB capacity, including archival service: $15 per DVD
\n\u2022 9.4 GB capacity (dual-layer), self-serve archival: $2 per DVD
\n\u2022 9.4 GB capacity (dual-layer), including archival service: $20 per DVD<\/p>\n
Other services not described above will be billed at our hourly rate of $60.<\/p>\n","protected":false},"excerpt":{"rendered":"
CSB Research Computing Support Services Linux\u00a0system support includes networking and software support for workstations, printers, and server-class systems. We can also offer services for Windows and Macintosh systems, where appropriate. The cost of service per system varies depending on system type, system function, and other factors that relate to the amount of support required to…<\/p>\n","protected":false},"author":1556,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"tags":[],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.vanderbilt.edu\/csb\/wp-json\/wp\/v2\/pages\/580"}],"collection":[{"href":"https:\/\/www.vanderbilt.edu\/csb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vanderbilt.edu\/csb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vanderbilt.edu\/csb\/wp-json\/wp\/v2\/users\/1556"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vanderbilt.edu\/csb\/wp-json\/wp\/v2\/comments?post=580"}],"version-history":[{"count":3,"href":"https:\/\/www.vanderbilt.edu\/csb\/wp-json\/wp\/v2\/pages\/580\/revisions"}],"predecessor-version":[{"id":583,"href":"https:\/\/www.vanderbilt.edu\/csb\/wp-json\/wp\/v2\/pages\/580\/revisions\/583"}],"wp:attachment":[{"href":"https:\/\/www.vanderbilt.edu\/csb\/wp-json\/wp\/v2\/media?parent=580"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vanderbilt.edu\/csb\/wp-json\/wp\/v2\/tags?post=580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}